The national airline of Sri Lanka, SriLankan Airlines Wellington Office has made great progress in tying Sri Lanka into the global network. The creation of multiple regional offices, including one in Wellington, New Zealand, is an essential component of its global reach. In addition to promoting tourism and strengthening bilateral ties between Sri Lanka and New Zealand, the Wellington office is essential to the airline's ability to serve passengers from New Zealand and the surrounding areas.

In order to better serve its passengers, SriLankan Airlines' Wellington office provides a comprehensive range of services. These services include making bookings for tickets, changing or upgrading flights, giving out details on the times and locations of flights, and answering questions about baggage. The office also handles customer service matters, making sure that any difficulties or worries brought up by travelers are handled efficiently and quickly. In addition, the office provides assistance with earning and redeeming miles to frequent flyers who are a part of the airline's FlySmiLes loyalty program.